Betika Bet Privacy Policy

Before you provide an identity document or request a withdrawal, you should understand how your information will be handled. Betika Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical information to operate services, protect players and meet applicable obligations. For questions about Betika Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support and communications. It applies to registered players, browsing visitors and people who contact support before registering, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, storing, sharing and deleting it.

Who We Are

Betika Bet is the service brand through which the website’s operator provides betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, applicable licence conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish licensing or approval.

Information We Collect

The information needed depends on your interaction. Browsing normally involves less information than registering, completing identity checks or withdrawing funds. Collection should be limited to lawful operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and information needed for know your customer (KYC) checks, customer due diligence and fraud prevention. KYC means checking who an account holder is and whether they are eligible.
• Transaction data: deposits, withdrawals, relevant payment method details, payment authorization, balance history and bonus activity.
• Betting and gaming data: wagers, odds, results, live betting activity, Keno participation and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive information. Where a document is requested, check what is required and submit it only through an authorized service channel.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, settle bets and winnings, and administer bonuses and promotions. For example, account-holder information and payment records may help verify that a withdrawal request comes from the correct person.

Betting account data also helps investigate suspicious betting patterns, multiple accounts, payment abuse and bonus misuse. Technical and support records may be used to diagnose app errors, improve website performance and handle complaints. Responsible gaming information supports limits and restrictions.

Other purposes include important service notifications and applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Declining marketing does not necessarily stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose; using the service is not blanket consent to every possible use.

The operator’s compliance team must confirm the specific lawful grounds and consent requirements applicable to each processing activity. You can ask for an explanation of the grounds used for your information and how to withdraw consent where relevant.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can also remember or recognise a browser or app session. They may keep you logged in, support account protection, remember preferences, analyse traffic, improve performance and measure marketing where permitted.

Necessary functions and optional tracking serve different purposes. Blocking essential cookies may affect sign-in or other account features. Read the Cookie Policy for details and available controls; optional tracking should follow applicable consent requirements.

Data Sharing

Betika Bet does not sell personal data as a product. Necessary information may be shared with payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, customer support providers and professional advisers. These third-party service providers are external organisations supporting specific functions.

Access should be limited to the purpose of the service, with appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required. Some recipients, such as payment providers, may have independent obligations and their own privacy notices.

International Transfers

Some providers may store or process Betika Bet player information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for confidentiality, access and security. You may ask whether your information is transferred internationally and what protections apply; no destination country is assumed in this policy.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial recordkeeping, legal duties, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different categories may require different retention periods.

Closing an account does not automatically erase every record. A disputed withdrawal or self-exclusion record may need to remain where justified or required. Information should be securely deleted or anonymised when no longer needed, subject to lawful retention and managed backup cycles.

Security Measures

Betika Bet data protection relies on reasonable technical and organisational measures. These may include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No internet service can promise complete protection against every incident.

For Betika Bet account security, use a unique password, protect your device and never disclose passwords or one-time verification codes to another person. Reach Betika Bet login through a verified official channel. Before installing an app or APK, confirm its source rather than relying on an unsolicited message. Report unfamiliar account activity promptly.

User Rights

Under applicable data protection laws, you may have rights to access information, correct inaccuracies, request deletion or restriction, object to certain uses, and obtain information about processing. Some requests may be limited by legal, financial, security or regulatory recordkeeping duties.

1. Step 1: Contact support through the approved contact channel and describe your privacy request.
2. Step 2: Provide only the account details needed to locate the record. Complete proportionate identity verification if requested.
3. Step 3: Review the response and ask about any refusal, retained records or available complaint-handling procedure.

You can also ask about any applicable route for raising a Betika Bet privacy concern with a competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Betika Bet must not knowingly collect personal data from underage users. If a parent, guardian or another person believes an underage individual has submitted information, contact support so the matter can be assessed and appropriate action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce platform rules. Access to this information should be limited to those who need it for the relevant function. A restriction may remain effective after account closure where justified or required. Read Responsible Gaming for available support and controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or authorizing a payment, check eligibility, KYC requirements, transaction limits, fees, processing times and the withdrawal procedure.

When comparing website and app access or payment options, use published requirements rather than assuming identical steps or availability. Keep transaction references for support, but do not send full payment credentials in ordinary messages.

Updates to This Policy

This policy may change when services, applicable laws, security practices or processing activities change. Material changes should be communicated through an appropriate service channel, with further consent sought where required. Review the current version when your use of the service changes, and contact support if a revision leaves you uncertain about your information.